Terms & Conditions

01Repairs

1.1 Bookings and diagnostics

Booking an appointment doesn't commit you to a repair. We inspect your device and give you a quote, and we only start work after you approve it. Diagnostics are free. You only pay for repairs you approve.

1.2 Quotes

Quotes are based on the fault we find. If we find another problem during the repair, we'll contact you for approval before doing any extra work.

1.3 Your data

Please back up your data before dropping off your device. We take care with your data, but some repairs, especially board-level and liquid-damage work, can cause data loss, and we aren't responsible for lost data. We only access your device as far as the repair and testing need.

1.4 Pre-existing conditions

Devices with liquid damage, earlier repairs or heavy physical damage can have hidden faults. They may develop new problems during or after a repair that the repair didn't cause.

1.5 Parts

We use quality parts suited to the repair. We'll tell you if a part is aftermarket rather than original manufacturer.

1.6 Payment

Payment is due when you pick up the device, and it's returned once the invoice is paid.

1.7 Unclaimed devices

Please collect your device within 30 days of our "ready for pickup" notice. After 90 days without contact, we may dispose of or sell the device to recover repair and storage costs, as Ontario law allows.

1.8 Repair warranty

Completed repairs come with a 1-year warranty covering the parts and workmanship of that repair. It doesn't cover:

• physical damage, liquid or water damage, or accidental drops;
• misuse or tampering;
• repairs carried out by another technician;
• any new or unrelated fault that develops after the original repair.

To make a claim, contact us with your invoice number. We'll inspect the device and repair or replace the covered part at no charge.

02Custom PC sales

2.1 Orders and payment

Custom PC orders are paid in full at checkout: parts, build fee and 13% HST. Your order is confirmed once payment goes through, and you'll receive an emailed receipt with an invoice number.

2.2 Prices and part availability

Prices are in Canadian dollars. If a part becomes unavailable after you order, we'll contact you before substituting a part of equal or better spec. You can also choose to cancel that order for a full refund.

2.3 Cancellations and refunds

• Before we order your parts: email bookings@flexrepairs.ca. We review each request and process any approved refund to your original payment method.
• After your parts are ordered: the order can't be cancelled and isn't refundable.
• After your build has started or been completed: all sales are final.

2.4 Lead time and pickup

The estimated build time is shown at checkout. We'll contact you when your PC is ready for pickup in Oshawa. Please collect it within 30 days.

2.5 Custom PC warranty

• Labour: 3 years. FlexRepairs covers the assembly and workmanship of your build for 3 years from pickup. That includes loose connections, cabling, mounting, and thermal paste or cooler installation problems caused by our build.
• Parts: manufacturer's warranty. Each part is covered by its manufacturer's own warranty and terms. During your 3-year labour coverage, we'll help diagnose a failed part and handle the removal and reinstallation.
• Not covered: physical or liquid damage, drops, misuse, overclocking or BIOS changes you make, parts you add or change yourself, work by another technician, software problems, viruses, and data loss.

03General

3.1 Liability

As far as the law allows, our liability for any repair or order is limited to the amount you paid for it.

3.2 Changes

We may update these terms. The terms in place when you booked or checked out apply to that order.

3.3 Contact

Questions or warranty claims: bookings@flexrepairs.ca or (289) 675-8040.